Answers before you need support.

Miles Mosaic is a travel loyalty tracker built for people who want one place to monitor airline miles, hotel points, elite progress, and trip history without juggling spreadsheets. The product focuses on clarity: what you have already earned, what is expiring, and how close you are to the next useful milestone.

Use the registration page to sign up with email and password, or choose Google sign-in if that is easier for you. New registrations also surface the current onboarding and trial messaging before you enter the main product.

Yes. Explorer is the free entry tier. It gives you the core dashboard, recent activity views, and basic elite progress visibility so you can start tracking before deciding whether the premium planning tools are worth it for your travel pattern.

Current registration flows advertise a 14-day Navigator trial after signup, and referrals can also grant an extended Navigator trial. The exact offer shown to you depends on the signup context, so always check the copy on the registration screen before relying on a specific promotion.

No. Miles Mosaic is designed around manual entry and user-controlled inputs. You add the programmes, balances, flights, stays, and notes you care about; the product does not require bank credentials or loyalty-account passwords to be useful.

You can track flights, hotel stays, loyalty-programme memberships, mileage balances, and elite-status progress in one account. The product is built to keep airline and hotel activity in the same workflow so you can see your broader portfolio instead of treating each programme in isolation.

Yes. The product supports both categories. Explorer is deliberately limited, Navigator expands the number of airline and hotel programmes you can keep active at once, and Aviator removes those tracking ceilings entirely.

Explorer is meant for light tracking. Navigator unlocks two airline and two hotel programmes at once. Aviator removes the limit and is the plan for people managing a broader portfolio across multiple airlines and hotel groups.

Explorer shows the core visibility layer: where you stand right now. Navigator adds the pace and simulator-style planning workflow so you can move from passive tracking to asking better questions, such as whether the next trip meaningfully changes your qualification path.

Yes. Expiry monitoring is built into the alerting system. Explorer defaults to a lighter reminder set, while Navigator and Aviator can use broader lead windows for expiration alerts. The product can also surface expiring balances and status deadlines inside the dashboard experience when relevant data is available.

Yes. Miles Mosaic includes CSV import tooling for signed-in users, and premium upgrade messaging explicitly treats CSV import as one of the reasons to move beyond the free tier. If your file is messy, expect to clean the headings first; the importer is practical, not magical.

Yes. Miles Mosaic provides export tooling for account data so you can take your records with you instead of being locked into the product. Public-facing legal copy also treats access, export, and deletion as supported privacy rights workflows.

No. The current product messaging ties CSV import to the paid workflow, especially Navigator. If bulk import matters to you, compare the details on the pricing page before assuming the free tier is enough.

Yes. Miles Mosaic ships with a manifest and service worker, so the web app is set up to behave like a modern installable site on supported devices. You can use it in the browser or add it to your home screen for faster repeat access.

No. The current product is delivered through the website rather than a separate app-store download. If you mainly use Miles Mosaic on your phone, treat it as a mobile-friendly web app first.

Miles Mosaic stores the account details and travel-loyalty data you provide, such as programme memberships, balances, flights, stays, preferences, and support messages. It also collects routine website telemetry like device, browser, and usage information for security, analytics, and service improvement. The fuller legal breakdown is on the privacy page.

The public privacy policy states that Miles Mosaic does not sell personal data. If data handling is a deciding factor for you, read the current privacy policy and terms of service together so you are working from the latest published language rather than an older article or screenshot.

The current public pricing page lists Navigator at USD 10 per month or USD 80 per year, and Aviator at USD 15 per month or USD 120 per year. Explorer remains free. Pricing and promotions can change, so the live source of truth is the pricing page.

Yes. Miles Mosaic lets you cancel during the current paid term, but cancellation takes effect at period end rather than immediately. In other words, you keep access through the paid window you have already covered and then drop back to Explorer.

The published terms are explicit here: subscription fees are billed in advance and are non-refundable. That applies to unused time, downgrades, and partial periods as well, so read the terms of service before purchasing if refund flexibility matters to you.

Use the password reset page. Miles Mosaic emails a time-limited reset link if an account exists for the address you submit, then lets you choose a new password from that link.

Not as a fully rolled-out public account feature yet. You may see groundwork for 2FA in some profile or configuration screens, but the current codebase still treats the feature as disabled for general use. Until rollout is complete, do not assume 2FA is protecting your account.

Yes. Miles Mosaic exposes an account-deletion action in the profile settings flow, and the backend supports removing the user record and related remember-me tokens. Because deletion is destructive, use it only when you are sure you no longer want the account.

For general help, billing questions, or bug reports, email support@milesmosaic.com or use the contact page. If your issue is privacy-specific, the legal pages also publish dedicated contact details for data requests.

Check the obvious inputs first: plan limits, programme selection, flight or stay dates, and expiration settings. Many support issues come from incomplete or inconsistent source data rather than a broken calculation. If the numbers still look wrong after that, send support a concise reproduction with screenshots and the programme involved so the team can investigate without guesswork.